Archive for category Automotive Social Media
The dramatically tall Infographic that appears below showcases an independently produced and ranked directory of the Top 100 Automotive Blogs selected for recommendation to visit, subscribe, join and follow in 2013…
When the author (Ron Mays) who assembled and created the infographic that shows this ranking of the “Top 100 Automotive Blogs and Networks for 2013” first contacted Ralph Paglia, we did not know what to expect. Ralph provided Ron Mays with the information he requested. When the list was announced by CouponAudit and the below Infographic published, all of us associated with the Automotive Digital Marketing Professional Community were pleasantly surprised to see that the ADM Professional Community came in at number 10 out of 100 sites that were selected and ranked.
The infographic that Ron Mays and the CouponAudit team created to display this ranking of auto industry and car business networking UGC sites is available below:
An infographic by the team at CouponAudit
In above infographic, you can view top 100 Auto Blogs to follow in 2013, which CouponAudit ranked according to quality of posts.
Visit and join the Automotive Digital Marketing Professional Community at www.automotivedigitalmarketing.com
- Automotive Digital Marketing – Spread the Word about this Professional Community (admprofessionalcommunity.com)
- Reputation Management: Car Salesmen Surpass Congress On Ethics and Honesty Ratings Among American Consumers – Automotive Digital Marketing Professional Community (ADM) (mazdadealersusa.org)
- Automotive Thought Leader Journal is out! Edition of 18 December 2012 (automotivesocial.me)
- Will Car Dealers Leverage Social Media Advertising for Competitive Advantage in 2013? (automotivesocial.me)
- Joe Webb’s “Validation and Fruition” on Automotive Digital Marketing Professional Community (ADM) (automotivemarketing.info)
- Is It Time For Car Dealers To Provide Customers With Online Review Resources? (automotivereputationmanagement.wordpress.com)
- Schedule an ELEAD1ONE Demo at NADA 2013 in Orlando – Proud Sponsor of the ADM Professional Community (automotivedigital.me)
- Automotive Thought Leader Journal is out! Edition of 22 December 2012 (automotivesocial.me)
- How To Spot A Shady Auto Mechanic (allstate.com)
- It’s One Thing to Create Auto Jobs, the Hard Part is Finding Them (prweb.com)
ADM Professional Community, Automotive, Automotive industry, Automotive Marketing, Automotive Social, Business, Car Dealer, Car Dealer Websites, Car Dealers, Car dealership, Car Dealership Marketing, Conference, CouponAudit, Dealership Management, Digital Dealer, Google, Marketing, Ralph Paglia, Social Media, Training, User-generated content
I’ve been using videos for our dealership since 2009 when I saw a seminar by Jim Ziegler at NADA. I was very impressed and went back to Chicago and bought a video camera. Since then, we’ve put up over 2,700 videos on YouTube.
The best practice of 3 to 5 minutes for a video is well known and has a firm foundation. But it’s not gospel. Let me explain.
In my mind, for dealers, there are basically four kinds of videos that you can make for your dealership and varying lengths that are acceptable for them.
- Branding videos – very short, maybe 1 minute max.
- Conversion videos – 2-5 minutes
- True Walkaround Videos – 3-8 minutes
- Instructional Videos – whatever is necessary
Branding Videos are basically advertising your store or product and services. Customers have a very low tolerance and acceptance for them because they are “push” marketing similar to TV commercials. Need I say more? These should be very polished and you probably want a professional involved.
Conversion videos are videos created and sent to customers by a salesperson on a specific vehicle because “a video is worth a thousand photos”. It allows the salesperson to introduce him or herself, plug the store, and ask for the appointment. The customer wants to see that car and is willing to watch a little longer.
True Walkaround Videos are not directed at a particular customer. They are intended to be useful to those researching a particular model. Consumers who are researching want to see as much as possible about a particular vehicle so they can compare it to competing models. They will watch the entire video if it provides what they are looking for.
Instructional Videos teach something and the complexity of doing so can cause varying lengths of time. Consumers understand that. Something simple can be taught very quickly but some things take longer just to get through the steps. The consumer will follow along based on their interest.
There are exceptions to every rule. The real key is whether you are providing the entertainment factor or are providing the information that is being sought by the consumer. A customer that is looking for detail will not appreciate it if you skip over those details to keep your video short.
Best practices are there to be a guideline, not a rule. Always practice being a consumer and that will tell you when to go beyond best pratices.
Visit with me at AutoCon2012 in September!
Written by Tom Gorham
Editor, From The Trenches
Top 15 New Year Resolutions for Marketers Serving Car Dealerships – Automotive Digital Marketing Professional Community
Posted by Ralph Paglia in Advertising, Automotive Digital Marketing, Automotive Marketing, Automotive Social Media, Automotive Suppliers, Best Practices, Calls to Action, Car Dealers, Data Analysis, Marketing Data, Marketing Metrics, Marketing Research, Social Marketing, Social Media Marketing on November 23, 2013
The Infographic shown below contains the top 15 recommended action items for automotive marketing professionals going into 2013… These were developed by the exceptionally talented marketing professionals at Hubspot and are well worth reviewing with your team and/or simply working them into your daily, weekly and monthly ongoing dealership marketing tasks to be completed as indicated:
It’s here — the turn of the new year. And you know what that means… This is your chance to reboot and decide what changes you’ll make in 2013.
Are there specific skills you haven’t quite mastered yet?
Do you have a particular goal in mind that you weren’t quite able to hit in 2012?
Of course, these goals could pertain to your personal life, but what about some career and marketing-related goals, too?
Why not improve some critical skills and habits that could advance your marketing career and make you an even stronger contributor to your company’s success?
What marketing resolutions do you want to make?
If you’re not sure where to begin, for starters, HubSpot would love to help! We’re offering our marketing community members a free consultation to chat with a HubSpot expert about 2013 goal planning. (Not too shabby!) It’s worth the investment to take some time to figure out what will be different for you and your marketing in 2013. So consider chatting with us, and take some time to reflect on your challenges and goals by setting some strong marketing resolutions for 2013. Here are 16 great ideas to get you started, chock full of with links to more in-depth tips and resources to help you become a better marketer in 2013 …
“I want to become a stronger, more multifaceted content creator.”
1) I will blog at least twice a week. Did you know that, according to HubSpot’s 2012 Marketing Benchmarketing Report, companies that blog 6-8 times per month generate over 2X more leads than companies that blog just twice a month? Valuable content is the meat that attracts visitors and leads to your company. Making the commitment to an increased blogging frequency should significantly increase your lead flow. Considering adding this to your list of resolutions? Here are 10 ways to never run out of blog ideas again.
2) I will produce at least one video in Q1, and post it on YouTube. Video content can communicate a story or emotion better than almost any other form of content. A lot of marketers have a mental block that keeps them from creating video content due to a lack of technical savvy or resources. Kick those excuses to the curb and use this goal to tell one of your customers’ success stories — it could become the strongest selling tool in your sales reps’ tool belt.
3) I will become an active contributor to social media by posting articles to my company’s social channels. Maintaining an active, helpful social presence is a great tool for growing a reach that can be used to promote your best content. If this is a current weakness of yours, start by making a commitment to sharing others’ content so you can grow that valuable following. Need help planning your social media updates? Check out our free social media publishing schedule template.
4) I will work to enhance my and/or my team’s design skills. This resolution is especially relevant for 2013. A recent HubSpot study found that photos on Facebook generate 53% more Likes than text, and the trend toward visual content is only growing in importance. In 2013, investing in design skill development will be crucial for creating effective content for social media and other marketing channels. Purchase Photoshop for your team, ask a designer to host a short design tutorial, spruce up your PowerPoint skills, and download our 35 free email design templates — or check out these awesome, free design tools — if you’re a marketer on a budget. There are a lot of ways to become a better designer. Take advantage of them!
“I want to better optimize my marketing to drive stronger results.”
5) I will take the time to conduct a website audit in 2013. When’s the last time your website got a checkup? If it’s been a while, there could be plenty of missed optimization opportunities you never even knew existed. Does your website rank for certain terms that you didn’t know about? Conduct an SEO audit. Are there certain pages on your site that aren’t optimized at all — for search and for conversion? A website audit is a great thing to do early in the year so you reap the benefits throughout 2013. Check out our 25 website must-haves for driving traffic, leads, and sales, so you can start the new year off right with an optimized website.
6) I will take the time to educate myself and my team about the basics of SEO. Speaking of search engine optimization, every inbound marketer should know the basics of SEO. Especially with recent Google algorithm changes, there are some ways you can improve your search engine optimization through improved social performance (that’s right — they’re connected), and more! Download our free on-page SEO template, brush up on link-building best practices, and make sure everyone who creates content on your team keeps SEO best practices in the backs of their minds.
7) I will conduct one landing page A/B test per month to optimize my landing pages. When it comes to lead generation and reconversion, the difference between a 15% landing page conversion rate and a 25% conversion rate can be HUGE. Imagine if you could automatically generate more leads without changing your promotion strategy or generating more traffic — but rather just by optimizing your landing pages themselves? By making a habit of testing your landing pages on a regular basis to get more bang for your buck, you may be able to significantly scale your lead generation without having to scale your team! Check out this guide to landing page A/B testing to learn more — or download our complete ebook on A/B testing.
8) I will get into the habit of doing email A/B tests prior to emailing my list. Similar to the point above, optimizing an email before hitting send could increase open or clickthrough rates immensely. Who knows — maybe the first CTA headline you think of won’t resonate with your email list. But how the heck would you know if you didn’t test it first? Make this a normal practice in your marketing, and check out these various types of email tests you can try with your next email…. And while we’re on the subject of email optimization, you’re segmenting your email list too … right?
“I want to become a more data-driven marketer.”
9) I promise to set specific, numerical goals for every project I do. Goal setting is an important habit for every marketer in order to both evaluate and communicate their successes. Starting a new video series? What number of views, shares, website visits, or leads do you need to attract to make this initiative worth it? Make this step number one for all your work moving forward, and check out this free template to help you determine your 2013 marketing goals.
10) I will start tracking my analytics every week — if not every day. This is just plain good housekeeping. By keeping a pulse on how your marketing is performing on a regular basis, you can keep yourself from falling behind. A great way to do this is to use a waterfall chart to track your progress toward an end goal. If you get behind early in the month, you’ll know that you need to go full-steam ahead to fix the problem fast so you can still finish strong. Here are some other reports you should set up with your marketing analytics to keep your marketing — and sales — teams accountable.
11) I will commit to tracking my leads to sales, so I truly know what marketing channels work best. “Smarketing” is a beautiful thing. Very easily, we marketers get caught up in measuring success by marketing numbers exclusively, but what works for us might not be what’s best for the business. For example, a marketer at a software company could get 10,000 people to download a flip-book of cute kitty images (Hey, I’d download that!), but it doesn’t mean those 10,000 people are going to be good fits as customers. Using closed-loop marketing analytics and aligning your marketing goals with sales goals to understand if your content is attracting the right people will help you understand what’s best for the business.
12) I will encourage my team to independently measure their work, and report back to me. Measuring progress doesn’t need to live at the management level exclusively. In fact, it may work to your benefit to encourage data-driven habits at every level as a tool to keep your marketing team accountable. Empower your employees by cultivating a data-driven culture. Help your team understand how they can track their progress, and ask them for updates periodically so it’s always top of mind.
“I want to become a better overall inbound marketer.”
13) I will pick an organization I love and learn from them. Is there a company out there that you admire because of a particular way they do marketing? For instance, maybe you love Oreo’s content in social media. Or maybe you aspire to be as creative as Disney. Dissect WHY you love that organization, and learn from their marketing choices. Even if that company is in a completely different industry, there will likely still be key, valuable takeaways that can help to inspire your own marketing promotions. Start by checking our list of 10 of the most memorable marketing campaigns in 2012.
14) I will further my own education as a marketer by attending conferences and reading smart content every day. Never be too busy to keep learning. Consider attending a couple of top-notch marketing conferences this year. Print marketing ebooks and read them before bed, or read through an RSS reader of your favorite blogs while you sip coffee in your slippers. (Are you subscribed to this one yet, by the way?) You can always make the time. Find ways to keep your brain active and learning, and do the same for your team. Help them find educational resources they enjoy and can read every day, and set a good example by being a lifelong learner yourself.
15) I will accept feedback from my boss, teammates, customers, and community. A closed mind is a stagnant mind. Always be open to feedback when it’s given to you, and request it regularly even when it’s not. Survey your customers and clients to gut check their happiness. You may learn simple ways to make their lives better that make all the difference, yet takes no additional time from you. And, you’ll be improving the impact of your marketing along the way!
16) I will make a commitment to creating marketing that people love. The true path to successful marketing is making sure all the content you make, information you provide, and emails you send make your target market love you. When you create lovable marketing, it will also get clicked on, shared, downloaded, linked to, and promoted more often by your audience. And if you can build rapport and trust in the marketing stages, you’ll be teeing up a relationship that could lead to a lifelong, happy customer. To learn more about creating marketing that people love, check out our step-by-step ebook on lovable marketing here.
- 3 Helpful Tips to Make Sure Your Online Reputation is Protected! – Automotive Professional Community (automotivereputationmanagement.wordpress.com)
- Automotive Thought Leader Journal is out! Edition of 02 January 2013 (autoindustryprofessionals.com)
- How do you hire Automotive Professionals? (autoindustryprofessionals.com)
- Twitter Cards Make Video Marketing Easy as 1-2-3 Tweet! – Automotive Social Media Professionals (automotivesocial.me)
- Check out “Your Phones and Your Financial Statement” on Automotive Digital Marketing Professional Community (autoindustryprofessionals.com)
Top 5 Auto Industry Social Network Traffic Statistics from Compete, Inc. for 12 months ending June 30, 2012…
Unique Visitor Traffic
Ranking by traffic volume and the sites (including subdomains) submitted to Compete, Inc. for monitoring:
Total Visitor Traffic
Since these sites are actively trying to get people in the auto industry to come back to them on a regular basis, it is useful to also examine their total number of visits, which would include members returning for multiple visits throughout each month being tracked. Automotive Digital Marketing has a substantial lead in 1st place for most visitors, with DealerELITE and DrivingSales neck and neck for second most visited automotive professional network.
Ranking Results for these same five sites based on total visitors for June 2012 moves DealerElite from 4th (Unique Visitors) to a close 2nd, basically tied with DrivingSales:
EDITOR’S NOTE: For years I have compared Compete, Inc. data with Google Analytics measured traffic reports for dozens of websites I have access to, and can attest to the fact that Compete always shows LESS TRAFFIC than actual traffic to a website (in absolute raw numbers). However, the relative comparisons of multiple sites by Compete, Inc. is almost always relatively accurate, with the sites that get more traffic according to Compete, also getting more traffic as shown by Google Analytics. However, it is important to note that all data sources show variations and many industry pundits have criticized Compete, Inc. data collection methodologies, despite validation of these same techniques by Google and Google’s partnership with Compete on many research projects.
Facebook and Twitter Offer Dealers New Ad Targeting Capabilities – Automotive Digital Marketing Professional Community
For the dominant social networks, the pressure is on. Facebook’s IPO cast a harsh light on its advertising revenue business models, which are not growing as fast as Wall Street had hoped. Twitter, on the other hand, has to prove that it has a business model for driving revenue that scales large enough to keep their doors open.
One way to add value to what is offered to advertisers and thus gain more ad dollars is to ramp up ad targeting, which both companies have done over the past few months. But while Twitter is playing it safe, Facebook is pushing the envelope with new tools, including corporate data base “Match-Back” services that could deliver the exact automotive consumers your dealership is looking for… But, could also bring the web equivalent of junk mail to your Facebook page.
Most Americans are accustomed to the rules of engagement for direct mail, which is very much an offline practice. (Subscribe to a new magazine? Don’t be surprised to see a raft of offers for credit cards in your mailbox.) But Facebook is allowing its big advertisers, including car companies and dealer groups to match the email addresses and phone numbers they’ve collected with Facebook profiles matching that data.
The move raises a number of privacy questions. When a consumer gives an email address or number to a marketer, there’s the expectation he will get communication from the brand. But what about when it comes to Facebook? “I don’t think anyone who has given an email and phone number to Facebook expected it to be used by Tide to target ads at them,” said Alan Chapell, an attorney who consults with ad-tech companies on privacy policies.
Facebook says it’s giving users two opportunities to opt out. First, a marketer must ask permission from customers to reach them on Facebook. Second, users can opt out by clicking a box on the ads themselves.
Twitter’s gentler approach
Twitter, which described its new targeting option as the biggest change to its ad capabilities since they were first introduced, is taking a more cautious approach. Twitter’s interest targeting includes 350 prepackaged categories, from the broad “pets” or “films” to more niche subcategories like “documentaries” and “Bollywood.”
The categories are not created from the content of tweets themselves, but from user actions on Twitter such as retweets and favorites, and whom users follow. If you follow Anthony Bourdain, for example, that’s a clue that you’re a foodie.
Unlike Facebook, Twitter is intrinsically public and users have no expectation of privacy. Yet Twitter’s approach to targeting is likely to be perceived as less invasive than, say, Google’s mining of search data or Gmail. “We have always been thoughtful and deliberate in how we roll out our advertising products and features,” a spokeswoman said in a statement. “This certainly applies to targeting as well.”
One could also argue that users have higher switching costs since many have spent years accumulating connections, photos and apps. That’s why we predict it will keep pushing the envelope until the scope of its business matches the ubiquity of its user base, and why the ad targeting has only just begun.
Facebook Infographic Source:
Twitter Infographic Source:
Guy Kawasaki and Infographic Showcase
Posted by Ralph Paglia in Automotive Digital Marketing, Automotive Marketing, Automotive Retail Management, Automotive Sales, Automotive Social Media, Best Practices, Car Dealers, Data Analysis, Dealer Training, Facebook, Google, Market Research, Marketing Research, Social Marketing on June 18, 2013
There are many dealers who have strong criticisms regarding Edmunds.com, but regardless of whether you consider Edmunds an asset or a liability to the retail auto industry there is little debate about their unique position within the vehicle buying process for many millions of automotive consumers…
The stark reality for car dealers seeking greater understanding of how car buyers shop online in 2013 is that Edmunds.com has the ability to paint a vivid portrait of today’s online car shopper… Which includes 9 out of 10 new and used vehicle buyers!
About 18 million visitors use the Edmunds.com site every month to shop for their next new or used car, and this gives the Edmunds team an unparalleled insight into the car buyer’s research and shopping process. For as many years as I can remember, Edmunds has used the online automotive consumer activity to generate extensive research data and analysis to drive the sort of car buying insights that would establish itself as one of the more valuable resources for car companies and dealers to better understand car shopping and the way buyers use automotive information. Historically, Edmunds has made the analysis and insights available to their business partners and to the public through academic inquiries and media requests. However, Edmunds has not previously assembled together the complete volume of current time period data and the analysis and insights gleaned in one coherent piece.
By publishing and making available the 2013 Edmunds.com Car Shopping Trends Report, they have provided the auto industry and especially dealers and automotive marketers with a true gem of a document. The report which ADM Professional Community members can download using the link at the bottom of this blog post, shows the results of extensive data mining within the Edmunds.com’s extensive database to reveal the most relevant car shopping and purchasing trends in America today. These trends offer direct clues toward ways that the automotive industry can move forward by empowering a more engaging car shopping experience.
Throughout the 2013 Edmunds.com Car Shopping Trends Report, you’ll also find references to a 2011 survey conducted by “Added Value” on behalf of Edmunds.com that asked 2,476 online car shoppers representing the U.S. car shopper population to describe their expectations for their next car purchase. Edmunds correlated these responses to real-world buying data to see if shopper expectations match reality. In preparing their analysis and conclusions, the Edmunds market research team found many striking consistencies between the two sets of market research data. These surprisingly strong correlations between the two reports suggest that car shoppers have a strong sense of the automotive marketplace and that they know how to set reasonable expectations around price, availability and product performance.
By evaluating this wealth of data provided by the Edmunds team, you will find a story about car shoppers that is often surprising and counter-intuitive to many dealers and automotive professionals. While at other times, the Edmunds data reinforces critical theories held by car dealers, automotive sales professionals and throughout the auto industry. Some of the key findings in the 2013 Edmunds.com Car Shopping Trends Report include:
- Two out of every three car shoppers consider themselves highly engaged in the car shopping process, and they turn to a variety of information to help them decide on a new or used car. Time spent on Edmunds.com is up 2 percent from 2011 to 2012. And the most-viewed elements by new car shoppers on Edmunds.com are reviews, pricing information and photos.
- Mobile access is becoming a powerful tool for car buyers. Traffic to Edmunds.com’s mobile site spikes on the weekends – and especially on Saturdays – when the bulk of car buying takes place.
- Shoppers are very good at anticipating how much they’ll pay for a new car. New car shoppers told us in 2011 that they plan to spend $30,500, on average, for their next vehicle. In fact the average transaction price for a new car the following year was $30,803.
- The average age of a new car buyer is about four years older than the average age of a used car buyer.
- Shoppers are turning to leases now more than ever. And the difference between the average monthly lease payment ($433) and the average monthly finance payment ($468) is greater than at any time since Edmunds.com started keeping records.
- About 44 percent of all trade-in vehicles last year went toward a new car by the same brand, which is consistent with our 2011 survey that found that 49 percent of shoppers say they “plan to stick with a brand that has worked in the past.”
- Luxury car owners and shoppers are buying and considering more nonluxury cars. The trend speaks to the improved quality of non-luxury vehicles.
- Many shoppers say they want just the basics in a new car, but emotions can drive buyers to add options. New car buyers are willing to spend an average of $2,200 – or about seven percent – above base model and trim prices to add more options on their cars.
The Edmunds.com’s 2013 Car Shopping Trends Report is intended to be a free resource for ADM Professional Community members who are interested in creating a better car buying experience. This is just the first in a series of reports that the Edmunds Research team hopes will shed more light on car shopping behavior. The team intends these findings to open up a dialogue which will contribute to the ongoing improvements within the automotive retail industry. They also want to encourage ADM Professional Community members to contact Edmunds at any time to discuss more ways that Edmunds.com can help you better understand today’s car shopper.
Here is a link to download a PDF version of the Edmunds.com’s 2013 Car Shopping Trends Report: http://static.ed.edmunds-media.com/unversioned/img/industry-center/…
Edmunds Points of Contact
For Dealer Inquiries: 855-EDMUNDS
For Press Inquiries:
Edmunds Annual New Vehicle Sales Forecast for 2013 and Historical Actual Sales:
- Edmunds Trawls for Car Buyers in Social
- Edmunds 2013 Car Shopping Trends Report
- Website Allows Car Shoppers to Survey Real Prices
- Edmunds.com exec: Car buying should be more like Amazon.com
- The Next Amazon: Edmunds.com?
- Contact at Once! Tells Dealers: Choose Your Chat Provider Wisely
- Competitive Advantage: Professional Networking for Car Dealers
- Internet Marketing Tree of Priorities for Car Dealers
- Digital Marketing Infographic Shows Priorities for Car Dealers
- Polk And Datalogix Extend Exclusive Digital Automotive Partnership Through 2016
Posted by Ralph Paglia in Auto Industry Professionals, Automotive Digital Marketing, Automotive Management, Automotive Marketing, Automotive Retail Management, Automotive Social Media, Automotive Suppliers, Best Practices, Car Dealers, Conference, Digital Marketing Strategies Conference, NADA, Social Marketing, Social Media Marketing, TrueCar - ZAG on May 13, 2013
Professional Networking as a Competitive Advantage for Car Dealers
About a month ago I had the honor and privilege of speaking at the Automotive Leadership Roundtable in Miami Beach, Florida. As each of the previous ALR events have been, the venue was superb and the dealers who attended were among the nation’s most successful and each of them true leaders within our industry.
One of my favorite General Managers, Mr.Richard Bustillo of Rick Case Honda was a featured speaker at this year’s Automotive Leadership Roundtable and tells me that one of the most productive uses of his time is the contacts and networking connections he makes at this premier industry event.
“April 11, 2013 — DAVIE, Florida – Richard Bustillo, General Manager of Rick Case Honda, the World’s Largest Full Line Honda Dealership, will be leading a panel discussion at the Automotive Leadership Roundtable (ALR) on Monday, April 15, 2013, at the Fontainebleau in Miami Beach, Florida. This is the second consecutive year Mr. Bustillo was selected to speak at ALR, an annual conference of leading automotive management executives.”
Another more recently acquired friend of mine who is a dealer, Neil Amaral had accepted my nomination to attend the ALR event as one of the top independent car dealers in America. His “Amaral Auto Sales” dealership in New Jersey puts many franchised points to shame in all measurements of dealership operating criteria, including units sold, customer satisfaction and retention.. During and shortly after the ALR event, Neil opened my eyes up to an opportunity for car dealers that translates into sales and profits which I am sure too many dealers fail to take advantage of… The power or networking in the Auto Industry.
Although I am going to use an example specific to Amaral Motors, it is merely one of many examples I have witnessed or participated in over the years… Profiting from a network of professional contacts. Previous to this year’s ALR event I had several conversations with Mike Timmons and Ken Potter at TrueCar regarding a Used Car Affinity Sales Program for TrueCar dealers.While at ALR I took the opportunity to Introduce Neil Amaral to both Mike and Ken from TrueCar. Before the end of the event, they had worked out a deal for Amaral Motors to be an exclusive TrueCar Used Vehicle Center for their area of New Jersey. As Neil pointed out when he thanked me, had he not listened to my description of the ALR event and trusted me as part of his professional network, he would not have secured his deal for the TrueCar Used Car Program at Amaral Motors.
As difficult as it may seem at first glance to be able to predict such “six degrees of separation” type of connections, it is actually a lot simpler than most dealers realize. Let me explain, because of social and professional networks online, today’s automotive professional and his or her networks of business connections are more readily available and visible than ever before. Take a look at my profile onLinkedIn.com/in/RPaglia and you will see that there are over 200 auto industry professionals who have written recommendations of some sort… It does not take a clairvoyant to predict the potential for referrals and introductions.
Neil Amaral is a lot like several very successful dealers and General Managers I have known over the years, he sees the opportunity to leverage relationships for the benefit of his dealership’s marketing, sales and operational efficiencies, then focuses on developing those relationships. In many cases, the dealers who are the most effective at getting more value than other dealers spending similar amounts of money on the same auto industry suppliers are the ones who focus on their relationships with key people working or running those supplier companies and business, while creating the desire within that supplier organization to deliver above and beyond what the dealership is actually paying for.
This begs the question… Do the dealers who focus on developing relationships with key marketing resources, thought leaders and suppliers get more for their dollar than the dealers who maintain arm’s length relationships and focus on negotiating price points? Do dealers who belong to online networks and professional communities such as the Automotive Digital Marketing Professional Community establish relationship networks on a more efficient basis than those dealers who do not become active members of such networks?
There are many professional managers who believe in the “Purchasing Department” approach of grinding for the lowest cost deal… But it appears that in recent years there are also a growing number of highly successful dealers who have become advanced “relationship management practitioners” from the marketing supply side perspective…
…Are you one of those dealers?
- Used Car Dealers: How Much are you Leaving on the Table?
- DealerRater Partners with vAuto Integrating Reviews with AutoVisor
- 4 Guidelines to help you find a Good Used Car Dealer
- Some Tips for New and Used Cars From Car Dealers
- How to Find a Reliable Used Car Dealer in NJ.
- In what ways to Find Reputable Car Dealers
- AutoUSA May Interview
- How To Keep Your VDPs In Sight, In Mind… All The Time – Automotive Digital Marketing Professional Community
- How To Keep Your VDPs In Sight, In Mind… All The Time – Automotive Digital Marketing Professional Community
- Carsforsale.com Announces New Website for Lansing, Michigan Dealer Paradise Motors
Automotive, Automotive industry, Automotive Leadership Roundtable, Automotive Marketing, Automotive Social, Car Dealer, Car Dealership Marketing, Conference, Digital marketing, Marketing, Social Media, Suppliers
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- 5 Ways to Modernize Your Owner Retention Program (ORP)Most dealers have been using an owner retention program (ORP) for years. Sometimes referred to as a service connection program or trigger-based communications, the goal is to stay in touch with sold customers, bring them back for service and continue servicing them until they’re ready to buy again. These messages are a great way to communicate with custome […]Courtney Evans
- 5 Reasons the Mazda3 Offers Incredible ValueThe Mazda3 family of cars has been a perennial bestseller in Perth since the introduction of the earliest models in the early 2000s. The biggest reason for their enduring popularity has to be the phenomenal value they offer. Models of new Mazda 3 Perth dealers offer can range in price from about $25,000 to just under $40,000, depending on the type and the o […]Jaylin
- 5 “Spooktacular” Lease Deals for HalloweenSwapalease.com Compiled 5 Most Reasonably Priced Automobile Leases Around the Country Swapalease.com, the nation’s largest car lease marketplace, today announced the five best lease deals for the Halloween holiday. Vehicles were selected by Swapalease.com advisors based on new lease price data for the month of October. Swapalease.com customer advisors help g […]John Sternal
- Uber and Instant GratificationTurning on and off. Starting and finishing. Each on your own terms. What’s not to like about that? If you ever wonder where the appeal of Instant Gratification exists in the transportation industry, look no further than Uber. And then wonder whether your sales team would rather drive cars or sell them. How many of the below elements exist in your dealership. […]Jim Flint
- Fuel Saving Tips You Should Never IgnoreThe way to get long-lasting and high performance by your vehicle required various things; By following some tips and making few changes in driving habits can produce great results. With ever-increasing fuel cost, it’s always a feasible solution to implement these tips in your driving habits so that you can reduce the fuel wastage. It will improve your vehicl […]Haris Saeed
- Kerrigan Advisors Represents Longmont Ford in SaleLongtime area dealer sells successful dealership to Maroone USA, Serra Automotive and Pat Grooms Irvine, CA, October 2, 2019 – Kerrigan Advisors, a leading sell-side advisory firm to auto dealers in the U.S., represented and advised owner Mike Peebles in his recent sale of Longmont Ford, one of the most successful Ford stores in the Metro Denver area. Th […]Crystal Hartwell
- Are Fixed Price Car Services Worth It?Having your car professionally serviced is essential. After all, driving a well-maintained vehicle is safer, more reliable, and increases your fuel economy. However, getting your car regularly checked is time-consuming and expensive, especially when you’re using an older model.Thankfully, car manufacturers and independent auto service centres offer affordabl […]Jaylin
- Is It important in Online Businesses to Know The Customers Gender?No one denies that culture makes us what we are. Our behavior, our likes and our dislikes, are largely governed by where we come from and the society that surrounds us – that is what psychologists and experts say and we all probably know to be true. So, eCommerce sites should never underestimate the culture factor when entering into interaction with customer […]Rob
- First Autonomous Vehicles in Central Florida Now in Service in Lake NonaCentral Florida’s first autonomous shuttles are on the road in Lake Nona, Orlando’s fastest-growing community. The fully electric, driverless shuttles will operate daily on an inaugural fixed route connecting the community’s entertainment district with residential communities. Together, with mobility solutions provider Beep and shuttle manufacturer NAVYA, La […]John Sternal
- A Glance at the Top 5 Fastest Cars of 2019The demand for supercars having high-speed in the past couple of years has gone up exponentially. Owing to this reason, almost all car companies are laying more emphasis both on the design and the production. The fastest supercars of the world exhibit the required elegance of the present-day travel. For all those who are highly passionate regarding the car, […]Simon Morris
- CARFAX Canada VIN Scan Integrates with Inovatec to Provide Unmatched Vehicle InsightsInovatec Systems Corp. has chosen CARFAX Canada VIN Scan to help power their industry-leading, cloud-based lending software solutions. The partnership enables Inovatec users to adjudicate lease and finance applications with greater efficiency and accuracy. CARFAX Canada has billions of data records from thousands of unique sources, including data that can […]John Sternal
- WANTALEASE.COM: CADILLAC ESCALADE INCREASES IN PRICE BY 39.19% IN SEPTEMBERAmid Ongoing General Motors Strike, the Cadillac Escalade Payment Increases by Nearly 40% Wantalease.com, the nation’s first online car lease marketplace for new lease deals, reports the latest update on new lease offerings for the month of September. While the majority of automotive brand prices remained steady into September, some GM models saw price incr […]John Sternal
- Why do you need a fleet management software for your business?A fleet owner needs to navigate through a myriad array of challenges. Right from fuel theft to tracking productivity in the face of increasingly cut-throat competition many problems come up on a daily basis for a fleet owner or manager. With the use of technology, he can easily keep track of the fleet movement, and coordinate the assets and resources in ord […]Kavya Sharma
- Difference between Motorcycle Oils & which one is the bestEngine oil is the lifeblood of a motorcycle. It is really important for a motorcycle and has a lot of functions. It acts as a lubricant and also helps dissipate heat from various parts of the engine. It also works as a housekeeper of the engine, collecting dirt and debris from various engine parts. It also offers protection from oxidation and helps neutraliz […]Kavya Sharma
- The Shibuya Crossing of Your DealershipThe Shibuya Crossing holds the title of the world’s busiest intersection. Based in Tokyo, the intersection claims that more than 3,000 people cross in one traffic light cycle. A quiet, motionless countdown quickly consumes the street as a chaotic experience which some like to the equivalent of marbles falling into and then out of a box happens over and over […]Jim Flint
- Dealers Urged to Review Vendor Data Security MeasuresBURLINGAME, CA, September 23, 2019 – Zonic Design, a certified vendor to CDK Global and Reynolds and Reynolds, is urging auto dealers to begin reviewing their vendors’ privacy and data security measures ahead of the January 1 deadline for compliance with California’s Consumer Protection Act (CCPA). While CCPA is California-specific legislation, its require […]Jim Leman
- An Easy Guide to Win More CustomersA deeper look at the benefits your customer receives from WinWin Videos You might already know about how WinWin Videos turbocharges your marketing. You might already know how it wins over new customers, and builds trust with your current customers through the benefits you provide them. But how well could you explain WinWin Videos to those current customers w […]jon nigbor
- Fast vs First to MarketIn a business where speed wins, first steps can lose. Reasoning being—the distinct possibility—like is the case in any race—that you could jump the gun. Sure, creating a market sounds exciting, but in today’s fragmented, isolated marketplace, it’s going to be tougher and tougher to do. Look at the advantages that Netflix secured in being first to market. […]Jim Flint
- 3 Marketing Tips to Increase Repeat Customers
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