Posts Tagged Automotive Social
As someone who lives on his PC, I have to stretch my imagination every time I hear about the advent of the mobile generation.
I have an iPad and I have my super-duper Galaxy S3 smart phone. I absolutely love them for different reasons.
This got me to thinking about those who say PCs are doomed. And I have to say I disagree. It’s not just that PCs are not doomed, it’s why they are not doomed and what it means for Digital Marketing.
The popularity of mobile, be it tablet or smart phone, is portability and “less vs more”. Portability speaks to itself, so let’s examine “less vs more”.
The average person uses his computer for email, surfing, communicating, socializing, and finding specific things like maps and navigation. They also love games. These things are ideal for mobile and encompass the needs of these people. Therefore, combined with portability, you have the obvious attraction.
However, working on these devices tries one’s patience, unless you travel for your job. It is much easier to work on a PC than any of the alternatives. A PC has so many more software possibilities than a mobile device. It has a keyboard that is practical. And serious work can be done.
I think PCs are here to stay for some time.
What does that mean to marketers? Consider the times that many people contact dealers. It is usually lunchtime. Many of them are using their PCs and dead time at work to do so. It’s not just that they can’t do it at home. It’s that they plan that time for personal things to do that they don’t have time to do at home. I know because I do it too. And I’m a consumer. I often say to my wife in the evening, “I’ll try to do that on my lunch break tomorrow”.
Are their any implications I’m missing? Does it matter? I’m looking for opinions. What do you think?
Replies to This ADM Discussion:
- Reply by Ralph Paglia
- Tom, I posted a blog yesterday about the new 2012 J.D. Power AutoShopper car buyer behavior study and the big news was that 20% of the people who buy new vehicles in 2012 use a “mobile” device to access web based information related to their vehicle shopping activities… That’s right, 20%. Keep in mind that the 20% number INCLUDES iPADS AND TABLETS.
So, as fast as the use of mobile devices is growing, it is in no danger of toppling full size laptops and desktop PC’s any time soon as far as becoming the majority of devices used by car buyers during the shopping process. With that said, we are fast approaching the moment in time when people use their mobile devices more frequently for accessing the web than full sized PC’s… What does that mean?
Well, from what I can see there is a distinct tendency to shop for vehicles and related information using full sized devices. Another significant piece of data is the predominant use of mobile devices to check information by car buyers WHILE THEY ARE PHYSICALLY VISITING DEALERSHIPS. So the implications are clear and I am not the first automotive marketing professional to point out that we must now design our web based assets to work across a wide variety of different sized screens and browser formats…
Get used to it. If your web sites and assets do not work properly across ALL OF THE ABOVE, including full sized PC’s with big monitors, cell phones and tablet devices, you are leaving money on the table in regards to your digital marketing strategy.
Automotive, Automotive Marketing, Automotive Sales, Automotive SEO, Automotive Social, Car Dealer, Car Dealers, Car Dealership Marketing, Customer Relationship Management, Digital Dealer, Digital marketing, Email Marketing, Marketing, Mobile Marketing, QR Code, Suppliers
The event for automotive dealers and allied industries was the first of many AutoCons to come, presented by Ralph Paglia’s Automotive Digital Marketing, Chris Saraceno’s Dealer Elite, and Brian Pasch’s First Class Educators (PCG Digital Marketing). These men and the groups of people associated with them pulled out all the stops to make an excellent event, filled with education that dealers can actually bring back to the dealership, take action on, and achieve greater success.
All of the presenters at AutoCon including Ralph Paglia, Brian Pasch, Glen Pasch, Lon Safko, Grant Cardone, David Johnson, Stan Sher, Craig Lockerd, Richard Bustillo, David Anderson and more were second to none. The material they presented was deeply focused on helping dealers get results from their traditional and modern marketing efforts.
Not one of them appeared unprepared. In fact, their messages were delivered so naturally that you could tell weeks if not months had gone into preparation. The information they provided can seriously be taken all the way to the bank. I know that because it’s clear that they practice what they preach.
Push for Success
I believe that the first step in the pursuit of success (whatever your definition may be) is knowing who to listen to. For instance, you’d never get real estate advice from someone who has never owned a home. Rather, you’d learn from someone who owns 12 homes, 5 condos, and an office tower. That person’s information will get you where you need/want to go.
At AutoCon, the opportunity to learn from men and women who have accomplished success by doing what they teach was the key differentiator between attending events like this and purchasing that .99 cent book about success from Amazon. Accept information from those that practice what they preach and you’ll become a champion. It’s a pattern.
The push for success is what I love so much about the auto industry. Where else do you find men and women coming together in the pursuit of personal, family, and business success? The energy I felt at AutoCon was so positive and motivating making it the fall conference of choice to attend.
The thing that I find interesting about conferences like AutoCon is that no matter what, the chances of you running into a competitor of yours is pretty high. I even attended workshops where arch-enemies were in attendance together. The interesting part is that at the end of the day, all of us (both dealer and vendor) were (and are) united in our pursuit for success. We understand that behind the dealership or company stand real people. Real people who have a husband or a wife and children. Real people who have dreams and aspirations. Real people, united in the pursuit of personal, family, and business success. I love that.
Don’t Wait. Dominate.
If you know me, you’ll know that I say this a lot. “Don’t Wait. DOMINATE!”. I love the idea of striving to become better, working smarter/harder, and achieving greatness. AutoCon has armed many dealers to kick things into high gear and bring their dealerships to the next level to which I encourage: Get out of your own way and make things happen. Don’t Wait. Dominate!
I literally have nothing negative to say. Okay, maybe the chicken on Thursday was a little dry, but besides that, I’ve come back from AutoCon with a renewed desire, great friendships, and information that is more valuable to my business and personal success than expected. I encourage any dealers who didn’t attend this year to make the choice right now to attend next year. You will not be sorry, I guarantee it.
What did you think of AutoCon? Leave your comments below!
Michael, thank you for attending the very first of many AutoConnections Conference and Exposition events… To follow up with this detailed review and report on your experience at AutoCon 2012 is very highly appreciated! Readers and ADM Members who want to learn more about this annual event can do so by visiting http://AutoCon.US and you can post a review on the event itself, individual speakers and the facilities based on your experience attending #AutoCon at http://ReviewAutoCon.com
AutoCon, AutoConnections, Automotive, Automotive Marketing, Automotive Sales, Automotive SEO, Automotive Social, Dealership Management, Marketing, Presentation, Sales Management, Search Engine Optimization, SEO, Training, TrueCar
Here I was sitting in a landing page optimization course and the first thing they did was throw a formula at me. C=4m+3v+2(i-f)-2a.Thankfully, it really wasn’t a mathematical formula, just a conversion sequence that helped you visualize conversion. Dr. Flint McGlaughlin the founder of MECLABS, the world’s largest independent research institution focused on offer response optimization, was standing in front of the class saying, “You don’t optimize websites; you optimize thought sequences. Say it with me, C=4m+3v+2(i-f)-2a.”
What goes in that landing page optimization formula you say?
- Motivation of user, force of the value proposition, incentive, friction, and anxiety.
He went on to say that the sales funnel we all know and love is actually upside down, “The value proposition is the fundamental force powering your prospects up the sales funnel,” he added.
This can be measured by four essential elements of offer:
- Appeal- how much do I desire this offer?
- Exclusivity- where else can I get this offer?
- Credibility- can I trust your claims?
- Clarity-what are you actually offering?
In order to express your value proposition on the Web, you must have congruence (having every element of your page state or support your proposition) and continuity (making sure that every step of the buying process states or supports the proposition).
I know I can’t say it as best as Dr. McGlaughlin can, so I found a video where he discusses the value proposition in better detail.
Got it? Good. Next was incentives. The object of incentives is to balance emotional forces from negative to positive. To determine your ideal incentive you must consider: marketing intuition, perceived value differential,and return on incentive. Here is another video in which Dr. McGlaughlin discusses these elements
Next Dr. McGlaughlin spoke about friction and anxiety. Friction, in marketing, is the psychological resistance to a given element in the sales process. Anxiety, in other words, is like concern, but it is just as lethal as friction. To get a better idea of these two elements, click here.
What does this mean for you?
If your Website isn’t optimized properly, you’re losing customers. Dr.McGlaughlin showed us case studies where there was a 200% increase in capturing lead information by simply adjusting elements of their website. Take a look at the links presented above to better optimize your website, you won’t regret it.
With this information presented to me I had to take a 50 question test to get certified in landing page optimization. I passed, would you?
Gilbert, AZ – Lon Safko, one of the marketing world’s most successful entrepreneurs and best-selling author and social media strategist, will deliver a keynote address on September 6th at the AutoCon 2012 conference. Lon will also host a panel workshop discussion on September 7th. Lon is the founder of 14 successful companies, including Paper Models, Inc., which developed Three-Dimensional Internet Advertising and Virtual-Electronic-Retailing “V-E-Tailing” for business, promotions, and education, for which Lon holds three patents. He also privately coaches Fortune 1,000 companies on harnessing innovative thinking and social media strategies to create higher productivity and profits. His latest of seven best-selling books, “The Social Media Bible,” unlocks the mysteries of the hottest new Internet wave, Social Media, including Facebook, Twitter, and YouTube for business. This book is transforming corporate, government, and non-profit marketing strategies and how they use these new media to reach their desired audiences with powerful messages and efficiency and is now in its second edition, which hit #1 on Amazon in both Business & Marketing categories. Lon is a sought-after professional speaker, wowing audiences in a hundred cities nationwide with his insights into innovation, creativity, and how to be a successful entrepreneur / intrapreneur in this global digital age. His presentations are described as “informative and entertaining, packed with useful information.” And the U.S. Postal Service called Lon “inspiring and motivational.” To see Lon Safko speak at the AutoCon 2012 Conference, please visit http://www.autocon2012.com
AutoCon, AutoConnections, Automotive, Automotive Marketing, Automotive SEO, Automotive Social, Car Dealership Marketing, Conference, Marketing, Presentation, Search Engine Optimization, SEO, Social Media, Training
AutoCon 2012 Provides Diversity and Women’s Issues Workshops – Automotive Digital Marketing Professional Community
Posted by Ralph Paglia in AutoCon, AutoConnections, Automotive Digital Marketing, Automotive Management, Automotive Retail Management, Automotive Sales, Automotive Social Media, Car Dealers, Conference, Dealer Training, Google, Social Marketing, Social Media Marketing, Women Certified on June 29, 2012
AutoCon 2012 Provides Diversity and Women’s Issues Workshops
The AutoCon 2012 Planning Committee is pleased to announce our partnership with Jody DeVere, CEO of AskPatty.com to create a powerful set of workshops that address diversity marketing and Women’s issues in the automotive industry.
Rarely do mainstream conferences invest the time and workshop space to cover what we consider as important topics for today’s auto dealership.
The workshops will include subject matter experts, women in leadership in the automotive industry, dealer principals, and diversity specialists. Attendees that attend at least three of the Diversity Tract workshops will receive a Diversity Training certificate on the closing day of AutoCon 2012.
Diversity Workshop Offered at AutoCon 2012
Here are the current workshops offered in this tract:
- Diversity Marketing to Latinos
- Recruiting, Hiring, & Retaining Women in Automotive Industry
- Case Studies of Dealerships Getting It Right With Women
- Diversity Marketing to LGBT Community
- A Candid Discussion With Women Leading Successful Dealerships
We encourage members of the automotive community that would like to see more discussion on Women’s issues, leadership opportunities for Women, and marketing strategies for our diverse customer base, to please share the information about AutoCon to their peers.
For more information and online event registration, please click the image below:
AutoCon, AutoConnections, Automotive, Automotive Marketing, Automotive Sales, Automotive SEO, Automotive Social, Car Dealer, Car Dealership Marketing, Conference, Dealership Management, Sales Management, Social Media, Training
As we all know, Google made a HUGE shift on May 30th, when they moved all Google Places pages to Google+ Local. We are 1 month since the announcement and shift, and I wanted to share some of my experiences and observations so far.
Google is very important when it comes to online reputation and specifically online reviews for local businesses, including auto dealers and other categories. Google’s move to launch Google+ Local shows a large commitment by Google to reviews and the local business space. As with any new launch, it will evolve over time. From what we have seen thus far there are some great things about Google+ Local and some challenges with how it is implemented currently. The fact remains that it is here to stay, and the best thing we can do is educate ourselves and our customers on Google+ Local, and utilize it to the best of our ability, while being aware of its current limitations.
This blog post summarizes some of my own observations, so please comment if you have any additional insights to share.
1: User Experience
The overall look and feel of the new Google+ Local pages looks great. It is easy to read, the larger images are compelling, and the way the review summary is highlighted is nice, etc. However, there are two areas where Google+ is lagging, and these two areas will impact user adoption: sign up process, and lack of iPad / iPhone support for writing a review.
Currently, in order to sign up for Google+, a user is taken through a 4 step process where they are “guided” through a variety of new features that Google has to offer. For new users, this may be over-whelming. In addition, each time there is a new step, users will fall out of the conversion process. Google needs to refine this sign-up process to make it easier for users to join Google+ and participate in reviews.
One of the big reasons that Google launched Google+ Local was to provide an increased focus on reviews and propagate their new Zagat-style review scale, the 30 point scale. For that reason, having users write reviews seems to be an important outcome of the launch. At this point in time, Google has not launched an iPad app for Google+ and their Google+ app for iPhone does not include the ability to search Google+ Local or write reviews for local businesses. With the penetration for iPhones and iPads and users’ desire to do things while on the go, this will limit user adoption and users’ ability to write reviews.
2: Phasing Out Google Places
The launch of Google+ Local really only encompassed a partial launch of the service — the front end user interface. The back end, which includes the management of a Google+ Local Business Page as well as integration with the Google search offerings is not fully implemented yet.
In order to manage or change information, local businesses still have to log into their Google Places dashboard. This is where they would update images, any information/ hours, etc. The business also has to log in here to respond to reviews from customers.
Google+ Local is not yet fully integrated into the Google search results. When you execute a search that includes local businesses in the search results, reviews are not included as a part of the Google organic or paid results. Where you do see reviews/ Google+ Local information is in the Google Places part of the search results. It is still entitled “Places for [xyz business] in [city]” and includes every listing for that business, the associated reviews, and a map to the businesses. I am sure that we will see further integration down the line and a complete retirement of any references to Google Places.
Google+ Local is here to stay. Google is pushing its review platform to be more relevant to local businesses and get users engaged. I believe that over time, using Google+ will become easier to use from all devices, and Google+ Local will be fully integrated within Google Search results.
Google is also establishing different standards (e.g., the 30 point scale, and 1-3 ratings) and requirements for reviews than other sites. For example, Google has stated that reviews can be obtained directly within the business location. Since a Google+ account is required to submit a review, Google must feel that the benefit of getting more customer participation by involving the business in encouraging customers to review outweighs the threat of abuse, since users have to have their own Google+ account to leave a review.
We cannot ignore Google+ Local and Google Reviews. We need to educate ourselves and our customers on how Google+ Local can be leveraged as an asset to drive additional business into dealerships.
Car Buyers Use Mobile to Research Vehicle Purchases – Automotive Digital Marketing Professional Community
Auto shoppers have demonstrated a predilection for online research for years, and that behavior is now carrying over into the mobile sphere. A report from Mojiva, a mobile ad network that relied on analysis of its own data, along with a Q1 2012 survey, found that 69% of consumers in the US were interested in researching the purchase or lease of a vehicle using their mobile phone.
And auto consumers are showing some receptiveness to mobile ads that aligned with their shopping needs. Almost half of respondents said they considered deals and offers to be the most valuable information they could receive after clicking on a mobile advertisement. Additionally, one in five said they were interested in clicking on ads to learn about the features of a vehicle, or to watch a video about it. The same percentage of respondents said they valued ads that allowed them to sign up for future deals and offers, or other communications.
Exposure to ads also led a significant number of respondents to direct action. As of March 2012, fully 57% of respondents said they would browse a website as a result of seeing an ad on their phone, while 43% said they would download a mobile app. And 38% said they would request more information after watching a mobile ad.
Because of the high cost of vehicles, along with a great need to “touch and feel” (and test drive) before you buy, it is unlikely that sales conversions will start to take place on mobile devices anytime soon. But mobile campaigns have the potential to shape consumers’ opinions at the early stages of their research process, and push them along the sales funnel. Car Dealers and OEM’s that incorporate mobile into their overall strategy, instead of considering it an afterthought, will benefit from the practice.
Posted by Ralph Paglia in Advertising, AutoCon, AutoConnections, Automotive Digital Marketing, Automotive Management, Automotive Retail Management, Automotive Social Media, Automotive Suppliers, Car Dealers, Conference, CRM, News and politics, SEO, Social Marketing, Social Media Marketing, Women Certified on June 19, 2012
Why Marketing Directors Should Choose AutoCon 2012 Over Other Fall Conferences
We understand that Marketing Directors have many choices where to invest their time out of the dealership. We have made AutoCon the ideal choice for Marketing Directors for these reasons:
- AutoCon is a new with fresh ideas and an innovative approach to the conferences structure.
- Advanced Marketing and Advertising workshops are include in the educational offerings.
- Breakfast, Plated Lunch, Breaks, and Evening Cocktail Receptions are included in the registration fee.
- AutoCon provides over 60 workshops and hands on labs to maximize the learning experience.
- Sponsored workshops are clearly labels to allow Marketing Directors to shop for new products or not.
- Exhibit hall allows Marketing Directors to shop for new products and connect with new technology.
- Conference format allows for peer networking and group discussions to improve your sales strategy.
- WiFi is provided in all conference areas and hotel rooms so you can stay connected to work.
- Marketing Directors receive vendor coupons worth over $5,000 in product discounts.
- Attendees receive conference workbook, Dry-Fit Conference T-Shirt, and assorted logo brands gifts.
Suggested Conference Workshops
- Leveraging Google+ Local For Marketing and Online CSI Scores
- Diversity Marketing: Latinos, LGBT, and Women
- Dominate Your Local Market With Video Pre-Roll Marketing
- Why Pinterest & LinkedIn Should Be Part of Your Social Strategy
- I Know The Top 10 Profit Leaks At Your Dealership
- Data Mining & Segmentation Strategies To Identify Buyers
- The Power Of Landing Pages – 10+3 Tips To Drive Conversion
- What Influences Customer Loyalty & How Do We Measure It?
- Set Your Fixed Ops Video Strategy on Fire
- Sell More Cars Using The Service Drive
Lock In Your Attendance – Limited Time Offer
We encourage Marketing Directors to confirm their participation for AutoCon today. Take advantage of the Early Bird pricing for you and your team, which adds further savings to your September conference budget.
AutoCon, AutoConnections, Automotive, Automotive Marketing, Automotive Sales, Automotive SEO, Automotive Social, Car Dealer, Car Dealers, Car Dealership Marketing, Conference, CRM, Dealership Management, Marketing, Sales Management, Search Engine Optimization, SEO, Social Media
Exhibit Hall Supplier Coupons – Sponsors and vendors will be providing attendees with credit vouchers, compiled in a spiral bound book of coupons. The coupons will provide significant savings off products and services offered to dealers. Attendees will need to visit the exhibitor’s booth to validate the coupons, and can use the credits after the conference to lock in savings. The coupon book will total over $10,000 in supplier credits. Of course dealers will not need all the services offered in the coupon book but we are confident that their registration and travel costs can easily be covered by the savings they receive from just a handful of vendors showcased at AutoCon 2012.
Audio & Video Recorded Sessions
A common request that I have received from previous FCE events is to provide attendees with the ability to purchase audio and video recordings of the workshops that they could not attend. We have decided to record each workshop session at AutoCon 2012 and detail on gaining access to the full conference educational sessions will be provided at the registration desk when you arrive.
First Class Educators Signature Ingredients
Several aspects contribute to the overall “signature” experience when attending an FCE event. I intend on keeping every single one those popular features (or basic ingredients) and adding new ones each year. FCE events are well known for their intimate learning sessions, networking during cocktail receptions, dynamic conversions over meals, and well-timed breaks. At the end of each day, we reward attendees with a comfortable reception and facilitate building new friendships in the industry.
AutoCon, AutoConnections, Automotive, Automotive Marketing, Automotive Sales, Automotive SEO, Automotive Social, Car Dealers, Car Dealership Marketing, Conference, Dealership Management, Marketing, Sales Management, Search Engine Optimization, SEO, Social Media, Training
Matt O’Such writes: “What’s a Car Dealer to do now that Google+ Local is taking over Google Places? Go with the flow. Google is just asking you to do what it feels is best business practices. Claim your account, add a description, photos of the staff & showroom, pick the right default categories, fix your marker, ask for reviews in the service lane and at sales. Start to focus on social indicators like Google and Bing are now doing. They want a personalized feeling for your customers, and increased engagement with social factors like +1, Shares, Tweets, Links and Likes. Expect that the next change is just around the corner, and when Google flips the switch you’ll need to be on the cutting edge to keep up with automotive internet marketing.” Use the link provided to read Matt’s entire article, view his illustrations and leave him a comment…
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- Easily Avoidable Car Leasing Mistakes You Need to Know About paper.li/RalphPaglia/15… #carlovers 12 hours ago
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